Technical Support Analyst

This role will involve skill sets in managing customer queries and resolutions. In addition, you will be looking at database tables, combing through log files, and understanding of how software works to become highly efficient at making our customers successful. We are looking for people who are self-motivated, have a strong desire to learn, a can-do attitude, tenacity to solve problems, team players, and results focused.

We have an unwavering zeal to make our Customers successful. The work you do will empower tens of thousands of fitness and wellness enthusiasts improve their lifestyles.

Exciting stuff you will do:
Answering ‘how to’ technical and application configuration questions.
Troubleshooting user issues and resolving issues with the help of tech team if needed.
Generating custom reports for various business units.
Work with other business units, including Product/Engineering as required to ensure strong customer satisfaction.
Interacting with customer leaders and doing some account management to ensure strong relationships.
Manage customer expectations and experience in a way that results in high customers satisfaction.

What we look for:
Passionate about building great products, innovation and solving complex customer problems.
Solid track record of building relationships and collaborating at all levels of the organization.
Ability to work independently paired with a desire to learn and grow.
Will thrive in startup culture: Has a growth mindset, resilient, adaptable and curious.
1-2 years of experience working directly with external customers in a technical support environment.
Bachelor of Science degree in Computer Science, Information Technology or related field.
Experience with SQL is required.
Ability to listen to customer feedback, requests, issues and translate appropriately to others in the company.