Conversation Design [Haptik.ai]

<h4>What will you do every day?</h4>

A Conversation Designer is responsible for designing engaging and impactful conversational experiences. A Conversation Designer should understand business requirements, conduct UX research, and create natural dialogue flows keeping technical constraints and product capabilities in mind.

<h4>Ok, you're sold, but what are we looking for in the perfect candidate?</h4>

• Understand business requirements and craft conversational dialogue flows aimed at solving the end user’s problem
• Champion a user-first approach and conduct thorough client and user research
• Analytical Thinking: Use data-driven decision making to help define best practices of Conversation Design
• Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
• Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
• Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
• Detailed understanding of the underlying technology, platform, and product
• Keep up with market trends and be a thought leader in the industry

<h4>Requirements*</h4>

• 4-5 years of relevant experience in professional writing (copywriting or scriptwriting) or equivalent experience in UX writing or design
• Bachelor’s Degree in any field (Design, UX or Writing preferred)
• Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
• Should be able to display critical thinking and logical reasoning skills
• Should have a creative outlook and a keen eye for detail
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
• Fluency in other languages apart from English is a bonus
• A clear understanding of Natural Language Processing (NLP) is a bonus

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.