ServiceNow Lead

ServiceNow Lead

Overall Experience Level - 8 to 10 years

Relevant experience - 5+ years into implementation/administration experience on ServiceNow platform

Job location - Hyderabad (3 days/week onsite)

Summary

ServiceNow Lead with expert knowledge level on the platform and rich implementation experience of

various modules (ITSM, ITOM, ITAM, FSM, ITBM, CSM) to meet the business needs. Resource with in-depth of understanding of the ITIL processes, sound knowledge on OOTB implementation and

integrations at Enterprise level, excellent Design and behavioural skills.

Responsibilities:

• Demonstrate, design, and implement the platform modules in line with business needs.

• Design, develop and configure out of the box workflows, forms, scripts and create / maintain custom

objects to meet business requirements using agile methodologies.

• Provide expert level support and maintain the ServiceNow platform as per the agreed service levels

(Available, Stable, Performant, Usable and Maintainable)

• Work closely with functional teams, architecture teams in positioning the modules into the landscape.

• Play a key role in creating and adapting the design guidelines, best practises together with the Platform

Architect, other Leads and SE’s

• Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements

analysis and solution design.

• Worked on full-scale implementation of ServiceNow modules for ITSM, ITOM, ITAM, FSM, ITBM, CSM.

• Facilitate workflow enhancements to the ServiceNow application including automation and/or

additional self-service features and functions.

• Understand the business needs and rapidly prototype new solutions. Create and configure Business

Rules, Client Scripts, UI Policies, UI Actions and ACLs.

• Good hands-on experience on ServiceNow integration with other application/system Using SOAP, REST,

JSON

• Coach/ guide the current ServiceNow team in support and operations and projects

• Take active part in platform upgrades (impact analysis, identify upgrade path, realize)

• Provide technical and thought leadership in both system integration and application development, while

also promoting best practices in these areas

• Proactively work on limiting the customizations, demo the useful features, optimize license/support

costs, provide reporting & dashboards useful.

• Identifies opportunities for asset reuse that reduces overall solution cost and development time.

Requirements:

• Bachelor's degree in Engineering, or equivalent experience in related field

• 8-10+ years of experience in Design, Develop IT applications

• 5+ years of implementation/administration experience on ServiceNow platform

• Hands-on experience in development / customization / configuration of ServiceNow modules for ITSM

(Request, Incident, Change, Problem, Config), ITOM, ITAM, FSM, ITBM and CSM

• Demonstrates excellent knowledge of ServiceNow toolset and integrations with related systems

• Strong knowledge on the ServiceNow platform (Out of the Box features, workflows)

• (Optional) Certifications: ServiceNow Administrator or ServiceNow Implementation

• Certification of ITIL processes & Agile methodologies is added advantage

• Experience as Java Developer, Scrum Master for the product team is an added advantage.